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LEGAL DOCUMENTATIONVERSION 2.4
Cập nhật lần cuối:29/07/2026

Terms of Service

Legal agreement defining rights, responsibilities, and service commitments between IWAS System (9xLayer) and Business Owners operating WiFi Hotspot Captive Portals.

100% DIRECT CASH FLOW
Direct PayOS VietQR

100% of WiFi package sales revenue is transferred directly into your bank account. IWAS does not hold funds or charge intermediary commissions.

HIGH AVAILABILITY RADIUS
High Availability Infrastructure

Cloud RADIUS server infrastructure operated with automated High Availability architecture for all venue locations.

PROPRIETARY 9XLAYER
Make in Vietnam SaaS

SaaS software solution researched, engineered, and owned 100% by 9xLayer.

1. Scope of Service, Architecture & Intellectual Property Rights

These Terms of Service ("Terms") constitute a legally binding agreement between 9xLayer ("9xLayer", "We", "Us") and any individual or corporate entity registering an account or utilizing the IWAS System software platform ("Customer", "User", "Venue Owner").

1.1. Scope of the IWAS System SaaS Platform

IWAS (Intelligent WiFi Access & Presence Service) is a Software as a Service (SaaS) solution for managing enterprise WiFi hotspot infrastructure. The IWAS platform encompasses, but is not limited to, the following core architecture components:

  • Cloud RADIUS Server Cluster (Remote Authentication Dial-In User Service): Centralized authentication, internet access authorization, dynamic bandwidth rate limiting, session timeout management, and guest data quota enforcement.
  • Captive Portal Monetization Engine: Automated welcome page displayed upon guest WiFi connection, integrated with direct VietQR instant bank transfer gateways (via PayOS) for hotspot monetization.
  • WireGuard VPN Encrypted Tunneling: Secure two-way encrypted communication tunnel connecting Gateway Routers (MikroTik RouterOS v7+, OpenWrt, Ubiquiti UniFi) at business venues to IWAS Cloud RADIUS nodes.
  • Centralized Admin Dashboard: Web-based control panel providing real-time revenue analytics, access session logs, multi-location hotspot monitoring, and WiFi pricing package configuration.

1.2. Intellectual Property Rights & Software Ownership

  • Exclusive Ownership by 9xLayer: All source code, database schemas, routing algorithms, user interface designs (UI/UX), logos, trademarks "IWAS", "IWAS System", and technical documentation are the sole and exclusive intellectual property of 9xLayer (Make in Vietnam).
  • Limited SaaS License: Upon subscription, 9xLayer grants the Customer a non-exclusive, non-transferable, non-sublicensable right to access and use the cloud software during an active paid subscription period.

1.3. Prohibited Acts Related to Copyright & Intellectual Property

The Customer explicitly agrees NOT to perform or assist any third party in performing the following actions:

  1. Copying, modifying, creating derivative works, decompiling, reverse engineering, disassembling, or attempting to extract the source code of the IWAS software.
  2. Tampering with, breaking, or attempting to bypass the WireGuard Tunnel encryption, API Endpoints, or RADIUS authentication mechanisms of IWAS.
  3. Using the IWAS or 9xLayer brand names, logos, or trademarks to redistribute the service as a white-label solution or misrepresenting oneself as an official partner without prior written consent from 9xLayer.
  4. Renting, leasing, reselling, or transferring IWAS administrative accounts to third parties outside the Customer's registered business venue ownership.

2. Account Registration, Credentials Security & Admin Governance

2.1. Account Registration Requirements & Information Accuracy

  • Customers are obligated to provide accurate, complete, and updated information upon registering an account on IWAS System, including: Legal representative full name, official contact email, mobile phone number, store/branch business name, and corporate legal entity details (if requesting VAT invoicing).
  • Customers bear full legal responsibility for the veracity of registered details. 9xLayer reserves the right to suspend or terminate services if fraudulent credentials are detected.

2.2. Confidentiality Obligations for API Credentials & Admin Tokens

Customers holding Admin accounts must maintain strict confidentiality over the following authentication credentials:

  • API Secret Keys & Organization Tokens: Unique API authentication credentials assigned to each organization account.
  • WireGuard Tunnel Credentials & Tokens: Encryption configuration tokens establishing secure router-to-cloud connectivity.
  • Admin Portal Passwords & Passkeys: Administrative access passwords for the IWAS Admin Portal.

CRITICAL SECURITY WARNING: 9xLayer staff will NEVER request your password or API Secret Key via instant messaging, phone calls, or unverified channels. If a Customer compromises their Secret Key or credentials leading to unauthorized access or altered VietQR bank details, the Customer assumes 100% financial and operational liability.

2.3. Multi-Factor Authentication (2FA / Passkey) Recommendation

Customers are strongly advised to enforce Two-Factor Authentication (TOTP 2FA / Passkey) within their Admin account settings to neutralize brute-force password scanning attacks from the public internet.

2.4. Venue Access Point Responsibility (Location Liability)

  • Customers bear full legal responsibility for all network traffic, transmitted data, and user activities originating from WiFi Access Points (Locations) registered under their business entity.
  • Customers must ensure guest WiFi networks are not misused for activities that threaten national security or public safety.

3. WiFi Package Sales, Direct PayOS VietQR Cash Flow & Refund Policy

3.1. 100% Direct Bank Transfer Cash Flow Model

IWAS integrates automated VietQR instant bank transfer processing via PayOS (a licensed payment intermediary operating under State Bank of Vietnam regulations).

  • Direct to Primary Bank Account: 100% of guest payments made via VietQR code scans for WiFi access packages are transferred directly into the primary bank account configured by the Business Owner.
  • Zero WiFi Sales Commission / Zero Funds Retention: IWAS is NOT a payment collection intermediary, DOES NOT hold guest funds, and does not charge any intermediary commission on WiFi package sales revenue. Any payment gateway processing fees (if applicable) are governed directly by PayOS policies and pricing.

3.2. IWAS SaaS Subscription Fee

  • To maintain Cloud RADIUS server clusters, WireGuard VPN infrastructure, and portal management features, Customers agree to pay the IWAS SaaS Subscription Fee according to transparent pricing listed on the Pricing page (Monthly or Annual plans).
  • IWAS SaaS Subscription Fees are completely independent of the guest WiFi package sales revenue generated at the Customer's business venue.

3.3. Payment Dispute Resolution & Refund Policy

When WiFi guest users ("Guest Users") scan VietQR codes to purchase WiFi access plans at a business venue:

  1. Dispute Resolution Responsibility: All claims regarding overpayments, accidental transfers, or WiFi plan refund requests made by Guest Users are strictly subject to direct resolution between the Business Owner and the Guest User.
  2. Transaction Log Support: IWAS provides transaction lookup tools (Transaction Logs) and RADIUS Connection Logs on the Admin Dashboard to assist both parties in auditing transactions.
  3. Non-Refundable SaaS Fees: SaaS Subscription Fees paid to 9xLayer are non-refundable under any circumstances once the cloud infrastructure and RADIUS resources have been provisioned.

4. Fair Use Policy, Prohibited Conduct & Network Misuse

4.1. Fair Use Policy (FUP)

Customers and guest users connecting via the IWAS platform agree to adhere to civil, secure network usage guidelines:

  • IWAS RADIUS servers automatically apply Bandwidth Rate Limiting, Concurrent Connection Limits, and Session Timeout thresholds to guarantee equitable network service quality across all guests at a venue location.

4.2. Strictly Prohibited Network Misuse Categories

Customers and guest users are strictly prohibited from performing any of the following activities on networks managed by IWAS:

  1. Cyberattacks & Malware Distribution: Executing Denial of Service (DDoS/DoS) attacks, port scanning, virus/trojan distribution, or enlisting connected devices into Botnets.
  2. Spamming & Telecommunication Fraud: Sending bulk unsolicited emails (Spam Email), phishing, or financial fraud operations over public internet channels.
  3. Illegal Content Access: Accessing, hosting, or distributing materials containing subversive content, child exploitation material, or content violating Vietnamese Cybersecurity Laws.
  4. Digital Copyright Infringement: Operating BitTorrent or P2P file sharing software that infringes commercial copyrights or exhausts local network bandwidth.

4.3. Emergency Suspension & Disconnection Rights

  • 9xLayer and Business Owners reserve the immediate right to disconnect the IP/MAC address of violating devices or suspend IWAS Admin accounts if serious cyberattack activities are detected.

5. Hardware Compatibility & IWAS Store Disclaimer

5.1. Software and Hardware Decoupling

  • IWAS is a pure SaaS software provider. IWAS does not manufacture or directly distribute physical hardware routers, switches, or access points.
  • Customers are responsible for procuring compatible hardware equipment (such as MikroTik RouterOS v7+, OpenWrt, or Ubiquiti UniFi) to connect to IWAS Cloud RADIUS nodes.

5.2. Recommended Equipment & IWAS Store Retail Pricing Disclaimer

  • Reference Nature of Listings: Product prices and links listed on the IWAS Store (getiwas.com/store) serve solely as technical reference information at the time of publication.
  • Third-Party Retailers: Official selling prices, promotional discounts, shipping terms, and hardware warranties are determined entirely by official stores on Shopee Mall / Lazada Mall. IWAS does not collect funds or provide warranties for third-party hardware.

5.3. Technical Lab Testing Certification

All recommended router and gateway platforms (MikroTik, OpenWrt, UniFi) listed on the IWAS Store have undergone practical engineering validation (Lab Tested) by 9xLayer engineers for stability when executing WireGuard Tunnel scripts and RADIUS Server communication.

6. SaaS Subscription Fees, Expiration & Data Purge Policy

6.1. Billing Cycles & Subscription Renewal

  • Customers choose IWAS SaaS subscription billing cycles on a Monthly or Annual basis. Automatic renewal reminders are delivered via email or displayed on the Admin Portal 07 business days prior to expiration.

6.2. Account Expiration & Suspension Workflow

When a Customer's IWAS SaaS subscription expires without timely renewal:

  1. Days 01 - 03 Post Expiration (Grace Period): The account enters Grace Period status. RADIUS authentication and Captive Portals remain temporarily operational.
  2. Day 04 Post Expiration (Suspension): The account is automatically Suspended. Cloud RADIUS servers stop authenticating WiFi guest connections across Customer locations, and Captive Portals are disconnected.
  3. Day 30 Post Expiration (Termination & Purge): If the subscription remains unpaid after 30 days, IWAS executes Account Termination, purging WireGuard Tunnel configs, Secret Keys, and cloud logs to free server resources.

7. High Availability Commitment & Liability Exclusions

7.1. Cloud RADIUS High Availability Commitment

9xLayer is dedicated to maintaining high operational availability (High Availability) per calendar month for Cloud RADIUS server clusters and IWAS Admin Dashboard infrastructure.

7.2. Specific Exclusions from Service Interruption Liability

9xLayer is completely exempt from service interruption liability at Customer venues arising from:

  1. Local Telecommunications Outages: ISP internet link cuts, local telecom fiber degradation (VNPT, Viettel, FPT), or venue modem failures.
  2. Hardware & Power Failures: Router/Access Point hardware damage, local power outages, or accidental power disconnects at the venue.
  3. Customer Misconfigurations: Customer modifications to script parameters, altered ports, factory resets of MikroTik Routers, or deleted Tunnel Tokens.
  4. Force Majeure Events: Natural disasters, international undersea fiber optic cable cuts (AAG, APG, IA), or large-scale maintenance on NAPAS / PayOS banking switches.

8. Limitation of Liability & Financial Indemnification

8.1. Maximum Cumulative Financial Liability Cap

In any dispute or loss arising from the use of IWAS software, the total maximum financial liability of 9xLayer to the Customer shall NOT exceed the total SaaS Subscription Fee actually paid by the Customer to IWAS during the 01 month immediately preceding the incident.

8.2. Exclusion of Indirect & Consequential Damages

9xLayer shall not be liable for any indirect, incidental, or consequential damages, including but not limited to: Loss of venue sales revenue, lost business profits, business data loss, or brand reputation damage resulting from WiFi network interruptions.

9. Agreement Term, Suspension & Service Termination

9.1. Term of Agreement

These Terms become effective upon successful account registration on the IWAS System and remain in force until terminated in accordance with these provisions.

9.2. Unilateral Suspension Rights

9xLayer reserves the right to unilaterally suspend service immediately without prior notice if:

  • The Customer materially violates Section 1 (Copyright) or Section 4 (Prohibited Conduct).
  • Emergency cybersecurity threats occur or official written orders are issued by competent law enforcement authorities.

10. Amendments, Governing Law & Dispute Resolution

10.1. Right to Amend Terms

  • 9xLayer reserves the right to amend these Terms to comply with Vietnamese legal changes and software updates.
  • Revised versions will be published on getiwas.com/terms. Continued use of the service following publication constitutes full acceptance of the revised Terms.

10.2. Governing Law & Dispute Resolution

  • These Terms are governed by and construed in accordance with the Laws of the Socialist Republic of Vietnam.
  • Any disputes shall first be resolved through friendly negotiations. If unresolved within 30 days, either party may submit the dispute to competent People's Courts in Ho Chi Minh City, Vietnam.

10.3. Official Contact Information

For legal inquiries, enterprise agreements, or compliance questions, please contact:

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